The United Brotherhood of Carpenters
Frequently Asked Questions
The site better communicates union news to the growing and diverse membership. It streamlines the dissemination of vital information, ranging from political updates, event announcements and training opportunities. The registration component also ensures a secure connection between you and the UBC. Are you having trouble creating your account with Carpenters.org? Read on and find your answers here.

1. How do I register for an account with the 'Carpenters.org Members' web site?

Create your account video instructions

2. How do I get my username or reset my password?

Get username or reset password video instructions

3. How do I clear my browser cache to resolve issues logging into the web site?

Clear browser cache video instructions

4. Where do I find my UBC ID number?

Your UBC membership identification number is found on your dues card, your work card or at your Local.

5. What if I don't have an e-mail address?

An e-mail address is required to create your Carpenters.org account. An e-mail is needed because it ensures a secure connection between you and the UBC. Registering with Carpenters.org is good for you – it keeps you up-to-date on all vital news, training and event announcements – and it’s good for the union. We recommend you open an e-mail account with one of these free Web-based providers: This is an easy and quick task that can be accomplished in minutes.

6. I did not receive the account verification email. Did I do something wrong?

In most cases, the account verification email should arrive within a few seconds of submitting the registration form, but if you don't see the email, here are a few things you can try:
  • If there is a lot of traffic, it may take as much as a couple of minutes to arrive in your Inbox. Wait a few minutes and see if it arrives.
  • Check your spam and/or junk folders as it may have been filtered incorrectly.
  • Try resubmitting the registration and verify the email address is correct.
  • If you're still having trouble, please contact an administrator.

7. I clicked on the button in the verification email and nothing happened. Did I do something wrong?

Some email clients disable links for security reasons. At the bottom of the same email, you should see a full URL for just this scenario. Copy and paste this URL into the browser address bar.

8. My new chosen password isn't being accepted by the site. What happened?

  1. Passwords must be at least eight characters long
  2. Must contain characters from three of these four categories:
    • Uppercase characters (A thru Z)
    • Lowercase characters (a thru z)
    • Base 10 digits (0 through 9)
    • Non-alphanumeric characters: ~!@#$%^&*_-+=`|\(){}[]:;\"'><,.?/

9. How do I update my membership information?

To update your membership information, log in and click "Profile" where your name is displayed in the navigational bar at the top of the site.

10. How do I access a Department of Education & Training (DET) online program?

Your Council must first register you to participate in a DET online program. If you have been registered, go to https://ubc-det.carpenters.org and enter your Carpenters.org username and password to log in.

If you have not been registered for an online program or taken a DET course at the International Training Center, please contact your Council Enroller for assistance.

11. How do I pay for dues?

To pay dues, please contact your Local Union office directly. This website does not provide an option to pay dues online.

12. Who do I contact for information about pension, insurance, and other benefits?

For questions regarding pension, insurance, and other benefits, please contact your Regional Council or Trust Fund directly.

13. How do I get information about training or certifications?

You can view training and certification information by scanning your Training Verification Card. For questions about training or certifications, please use the Training Center directory to locate a UBC Training Center in your area.

14. Where do I submit general requests for information or grievances?

General requests for information or grievances must be submitted to your Regional Council or Local Union. Please use the Regional Council directory to locate a Regional Council in your area.

15. I'm still having problems. How do I get help?

If you're still having problems, please contact technical support through this contact form.

16. How do I contact the editor?

If you wish to contact the editor about a story, or you have a Carpenters.org story idea, go to the contact form. The Carpenters.org Members' site support will respond to your query within 48 hours (Monday-Friday).